Chain Reaction Cycles

Case Studies|Retail and Consumer Goods | Training and Change Management

Office 365 training gives online retail giant, Chain Reaction Cycles an increase in productivity and software uptake. 

Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store.  They deliver a world class shopping experience to cyclists around the globe.


Chain Reaction Cycles procured Office365 under a Microsoft Group agreement intended to be rolled out across the business in Northern Ireland.

The IT department were tasked with the deployment and onboarding of Office365 across 200+ users of varied job roles. In order to make the most out of their investment in Office365 Chair Reaction Cycles required a local NI partner to train their staff in the technology. Leaf were recommended to Chain Reaction Cycles by Microsoft to provide them with a training solution.

Leaf spent time on site in order to understand how Office365 was to be used within the organisation by the various employee departments.  This allowed Leaf to design a bespoke training plan.

The training took place over a period of 3 months, across 3 company locations. 200+ staff undertook the training which took place in a classroom environment.

Topics covered throughout the interactive training courses included;

  • Office365 login & navigation
  • Office 2016 application overview
  • Skype for Business
  • SharePoint & Unily
  • Delve
  • OneDrive for Business
  • Live Demo of Office365 in use

On completion of the training schedule Chain Reaction Cycles had 200+ staff that were trained on Office365 which has led to greater productivity, faster uptake of benefits of the software.

"Leaf offered a local solution to a specific training need. I was continually impressed by their professionalism both in terms of doing business and providing an exemplary service. The flexibility they offered me (as project manager) to provide training in a timely manner, offering the best possible solution to our staff."

Simon Agnew, IT Project Manager, Chain Reaction Cycles.